Alert: iPhone 5 Cord Problem with Apple iOS 7 upgrade

By Heather Duque 

iPhone 5 Charger - Apple - iOS7 Problem

Third party chargers and some Apple-made chargers are being reported as “not working” in Apple customer forums. We’ve heard the same feedback from our customers.

We wanted to notify you of a change in Apple’s iOS 7 that has affected the performance of the iPhone 5 chargers that we’ve sold in Momba machines, and are being reported in customer forums as affecting other third-party and some Apple-made chargers. We’ve received feedback from customers like you that the iOS 7 upgrade has resulted in problems, particularly with the iPhone 5 series. Unfortunately, Apple didn’t let either customers or retailers know that this would happen with the iOS7 upgrade. Needless to say, we’re very disappointed, and we’re extremely sorry for any inconvenience this may have caused you and other customers.

We hope that this issue will be resolved soon, and are taking the following steps to deal with the issue:

  • We are offering refunds to customers who purchased an iPhone 5 charger from Momba machines and are unable to use the product;
  • We are closely monitoring the problem, as there’s a lot of speculation on what’s going to happen next with this problem as Apple customers continue to complain.
  • We will seek out a new solution, if required, for iPhone 5 users.

In the meantime, below are some links in the Apple support forum that illustrate some of the problems people are having, and may help you work around the issue (e.g., a hard reset of the phone, charging the phone with the phone turned off, not charging it via a computer). We’ll keep you posted as we learn more as well, and we’d love to hear from you if you have any new information.

Apple Support Forum Discussions: iPhone 5 charging problems – iOS 7 upgrade

With a Little Help from Our Friends: Drockic.kr + Momba Hackday

By Steven Duque

Team Dropkic.kr: James Lovatt & Matt Gibb

Team Dropkic.kr (from left to right: James Lovatt & Matt Gibb) at the Plum Island Coffee Roasters, helping Momba with some of their magic. We’re lucky to have such great friends!

As I mentioned in a past blog post, we’ve been lucky to be a part of Betaspring‘s Fall ’13 cohort — a motley, talented group of individuals from around the globe who have made Providence, Rhode Island, our home to accelerate our startups. After working in a vacuum this past year, it’s been both exhilarating and inspiring to be surrounded by so many passionate people, and I’m happy to say that among those people are Team Dropkic.kr – James Lovatt and Matt Gibb – who we’re also proud to count among our friends.

Dropkic.kr + Momba = Love

As a startup, it’s heart-warming to know that others who are on similar but different journeys can help each other out. A huge thanks to Team Dropkickr.

This weekend James and Matt have lent their talents to Momba, helping us build upon the technology that enables us to make better operational decisions through visualization and analysis of the data we collect from Momba machines. Both of these fine gents hail from across the pond, and met while studying at Oxford. Their company, Dropkic.kr, helps people discover new projects they love across the plethora of crowd-funding sites, like Kickstarter and Indiegogo, and learns what to recommend based on their interests and engagement. It’s live now — check it out!

Today has been a great reminder that on our journey forward, we can always use a little help from our friends.

What Opportunity Works’ 2013 Customer of the Year Award Means to Momba

Momba | Opportunity Works 2013 Customer of the Year Award | Newburyport, MA | Automated Retail | Residential Vending Machiens

An Instagram photo of Momba’s award from Opportunity Works: 2013 Customer of the Year. Follow Momba on Instagram at http://instagram.com/MombaMe

This past weekend, my team and I were honored and humbled by Opportunity Works‘ 2013 Customer of the Year Award. As you may recall from past “blog posts” (as I’ve been told to call them) by Heather, Steven and me, my team and I work closely with Opportunity Works to package and warehouse the products that my machines serve you with my loving notes of encouragement. Just to refresh your memory, Opportunity Works empowers people with disabilities through jobs in packaging and fulfillment, as well as enrichment programs. The plaque, which now hangs on our Betaspring office’s wall reads: ”In appreciation of your commitment and dedication to enhance the lives of people with disabilities through the on-going provision of work opportunities.”

This award serves as a reminder of a guiding light in our work: it’s possible to create a viable, profitable business while helping people and doing good along the way. As you know, our first priority is creating experiences that make our customers happier and property owners proud to have Momba machines on site. But it’s inspiring and heart-warming for my team and me to know that the very fact that we’re operating as a business has a real, positive impact on others’ lives, aside from a paycheck.

Opportunity Works Warehouse | Momba | Residential Essentials Vending Machines | Colleges & Universities | Operations

Here’s a photo of some of the warehousing space that Opportunity Works gives us to take care of the products we serve when they’re not in Momba machines.

The bottom line (I’ve heard this term used a lot by business people!) is that Opportunity Works is not only a major piece of the puzzle in the operations of our business, but it’s also a way that we, as a business, are finding practical reasons to give back to our community. As we push forward, onward and upward, we’re happier knowing that the value we’re creating is bigger than any fleet of machines, any set of products we serve, or even us. A huge thanks to Opportunity Works for reminding me and my team of that!