We wanted to notify you of a change in Apple’s iOS 7 that has affected the performance of the iPhone 5 chargers that we’ve sold in Momba machines, and are being reported in customer forums as affecting other third-party and some Apple-made chargers. We’ve received feedback from customers like you that the iOS 7 upgrade has resulted in problems, particularly with the iPhone 5 series. Unfortunately, Apple didn’t let either customers or retailers know that this would happen with the iOS7 upgrade. Needless to say, we’re very disappointed, and we’re extremely sorry for any inconvenience this may have caused you and other customers.
We hope that this issue will be resolved soon, and are taking the following steps to deal with the issue:
- We are offering refunds to customers who purchased an iPhone 5 charger from Momba machines and are unable to use the product;
- We are closely monitoring the problem, as there’s a lot of speculation on what’s going to happen next with this problem as Apple customers continue to complain.
- We will seek out a new solution, if required, for iPhone 5 users.
In the meantime, below are some links in the Apple support forum that illustrate some of the problems people are having, and may help you work around the issue (e.g., a hard reset of the phone, charging the phone with the phone turned off, not charging it via a computer). We’ll keep you posted as we learn more as well, and we’d love to hear from you if you have any new information.
Apple Support Forum Discussions: iPhone 5 charging problems – iOS 7 upgrade