Heather Duque

About Heather Duque

Heather Duque is North American Financial Monitoring Director of VivaKi, a Publicis Groupe conglomerate. At VivaKi, Heather provides financial monitoring and control oversight over hundreds of millions of dollars of revenues of some of the world’s largest advertising and media agencies, such as Digitas and Razorfish. As Momba’s CFO, Heather provides leadership and guidance on all financial matters. As a Cornell undergrad, Heather found it difficult and inconvenient to get essential dorm items on Cornell’s rural campus. As a child, Heather took it upon herself to care for the animals on her parents’ farm, an experience that taught her the value of her hard work and education. Heather holds an MBA in Finance & Investments from Baruch College’s Zicklin School of Business, and is the happy wife of Steven Duque.

Alert: iPhone 5 Cord Problem with Apple iOS 7 upgrade

By Heather Duque 

iPhone 5 Charger - Apple - iOS7 Problem

Third party chargers and some Apple-made chargers are being reported as “not working” in Apple customer forums. We’ve heard the same feedback from our customers.

We wanted to notify you of a change in Apple’s iOS 7 that has affected the performance of the iPhone 5 chargers that we’ve sold in Momba machines, and are being reported in customer forums as affecting other third-party and some Apple-made chargers. We’ve received feedback from customers like you that the iOS 7 upgrade has resulted in problems, particularly with the iPhone 5 series. Unfortunately, Apple didn’t let either customers or retailers know that this would happen with the iOS7 upgrade. Needless to say, we’re very disappointed, and we’re extremely sorry for any inconvenience this may have caused you and other customers.

We hope that this issue will be resolved soon, and are taking the following steps to deal with the issue:

  • We are offering refunds to customers who purchased an iPhone 5 charger from Momba machines and are unable to use the product;
  • We are closely monitoring the problem, as there’s a lot of speculation on what’s going to happen next with this problem as Apple customers continue to complain.
  • We will seek out a new solution, if required, for iPhone 5 users.

In the meantime, below are some links in the Apple support forum that illustrate some of the problems people are having, and may help you work around the issue (e.g., a hard reset of the phone, charging the phone with the phone turned off, not charging it via a computer). We’ll keep you posted as we learn more as well, and we’d love to hear from you if you have any new information.

Apple Support Forum Discussions: iPhone 5 charging problems – iOS 7 upgrade

Jobs, Profits & Compassion: Momba, a 21st Century Business

By Heather Duque 

Building Sandcastles - Momba - College Vending Machines - Heather Duque

What we’re trying to do

Before Steven and I knew that we would start Momba, like a lot of new couples, we had a lot of long discussions about our lifetime goals. We also talked a lot about the challenges young people face in today’s economic environment and potential solutions to move our country forward. Our beliefs and goals — and so, the company we’ve started — have a lot to do with who we are and how we were raised.

Dream Big - Momba - College Vending - Heather Duque

Where we’re coming from

We both come from families where dreaming big was encouraged and hard work was practiced. Steven and I are both extremely hard workers, and we believe that, with enough hard work, anything is possible for us to achieve.

We also come from families where compassion for others was encouraged. My grandmother, a young girl during the Depression, told me that her mother always gave food to hungry women and men who asked her for help, knowing what it was like to be in need herself. Continue reading